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NZ Toll-Free 0800 Numbers

FREE advanced call routing features, FREE instant activation, online portal

A professional image does not have to be expensive
Get a number for your business today!
No hidden fees or conditions
Set of advanced call routing features at no additional cost
Inbound and outbound caller ID support

Call rates & plans

0800 PAYG
$4.00
per month
3.5¢ /min from landline
15¢ /min from mobile
0800 Simple
$30.00
per month
Includes 300 inbound minutes
from NZ & AU local and mobiles,
excluding call diversions
Additional minutes: 15¢ p/minute
Most popular
0800 Value
$60.00
per month
Includes 600 inbound minutes
from NZ & AU local and mobiles,
excluding call diversions
Additional minutes: 10¢ p/minute

Critical information summary

All prices are in New Zealand dollars, excluding GST. Prices shown are 'per minute', rated in one second increments, when answered via VoIP. Call diversion not included.

Call diversion rates:

Answer calls on VoIP via PBX: no additional charge
Answer calls on NZ or AU landline: extra $0.02 per minute
Answer calls on NZ or AU mobile: extra $0.08 per minute

Simultaneous ring feature can be configured. You could have VoIP Phone in the office (no diversion charges) and mobile - both ringing at the same time. When you are in the office just pick up a call on the VoIP Phone.

Flexibility of 0800 numbers in the cloud

VoIP technology gives you flexibility to work from anywhere with our 0800 numbers. You can take calls on your mobile, using a softphone app, your laptop or IP desk phone. Our hosted PBX works seamlessly with our 0800 numbers service and lets you configure softphones and handsets where you need them.

Integration with Microsoft Teams can add a new layer of productivity to your business when using 0800 numbers, by providing unified communications functionality to your business, features like screen sharing, sending files, group video calls to keep your team connected.

Business grade,
quality VoIP services

At VoIPLine we have an in-house software development team and we own our infrastructure. We use direct interconnections with Tier 1 carriers in New Zealand and by aggregating call volumes via our Tier 1 upstream carriers we can deliver you significant savings on call termination and origination.

Our hosted PBX platform supports high definition calls using G722 HD audio codecs, delivering our customers crystal-clear voice calls. Your business does not need to compromise on call quality or reliability.

Call routing features that make communication easy

Included at no extra cost. Drag & Drop web portal for easy call flow management

Advanced call analytics
Call queue wallboard
Queue call-back
IVR menu
Simultaneous ring to mobile(s)
Voicemail to email
Call recording
Caller ID routing
Time based routing
Music on hold
View all Features

0800 numbers

Frequently asked questions

  • Why do I need a 0800 number?

    Clients can reach your business completely free of charge on a 0800 number.

    You can improve your sales by making a professional first impression to your customers with well-known business 0800 number compared to a common number.

    A 0800 number can be kept for the life of your business, regardless of what Telco you use. Even if you move to a different provider, a number still will be yours — whereby your regular customers and partners can always get through to you.

  • How many 0800 numbers can I have?

    You can sign up for as many numbers as required. Many businesses use multiple 0800 numbers to track performance of their advertising campaigns and alike.

  • Can I bring my existing 0800 number from a different provider?

    Yes, you can port your 0800 number from any New Zealand carrier to us. Porting normally takes roughly 3-5 business days. There will be no downtime to your service. VoIPLine Telecom will prepare all required routing rules before porting is completed.

  • Are there any contracts with a 0800 number?

    There are no lock-in contracts for 0800 numbers provided by VoIPLine. You just need to give us 30 days notice if you’d like to quit.

Let's talk
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Chat with us or call us on 0800 864 754 to speak with one of our friendly staff.

We save time, sound professional and expand your business with our services

Number Porting

Number Porting

View more info

Number porting supported.
Keep your existing phone number
wherever you go.

Voice Artist

Voice Artist

View more info

Impress your clients with
professionally recorded greetings.

International inbound phone numbers

International inbound
phone numbers

View more info

Connect phone numbers from over 50 countries around the world. Make it easier for your overseas customers to reach you.

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Number Porting

Keep your existing number

Porting your number to VoIPLine Telecom gives you the flexibility to move anywhere while still keeping thesame number.
We support number porting from all New Zealand carriers.
Number belongs to you and can also be ported away to any other provider.

In order to start your Number Porting application please sign into your account and click Porting TAB or sign up for your free trial

or

Local and Non-GEO Number Porting

Simple porting (any carrier)

Porting from any carrier$10.00 p/number
Resubmission fees:
Rejection fees $10.00 p/number

Non-GEO number porting (any carrier)

Porting from any carrier$22.00 p/number
Resubmission fees:
Rejection fees $22.00 p/number
Note: You can bring your current local or non-geographical number to VoIPLine. You should be aware that when a number is ported any associated service(s) with the number could be disconnected. We recommend you check with your current service provider if you are unsure of the effect porting will have on any service(s) you still need. Once the porting is complete, we recommend you get in touch with your previous service provider to ensure that you will no longer be billed for any of the services that you previously used.
If you have any linked numbers associated with the number you wish to port then please contact your current provider and inquire about the detachment of those from your number or a cancellation. You can however also port the additional lines over to us if that is necessary. Please note that the porting process will be rejected if you try to port a number that is still linked to another number that is not being ported, which will also cause delays.
If incorrect information is supplied on the porting application and your porting is rejected, resubmission fees will apply.
Prices in NZD ex GST;

0800 Number Porting

Porting to VoIPLine from another carrier$10.00
Porting out from VoIPLine to another carrierFree
Resubmission fees:
0800 rejection $10.00 p/number
Note: If incorrect information is supplied on the porting application and your porting is rejected, resubmission fees will apply. Information about available monthly hosting plans is published here.
Prices in NZD ex GST;

Porting of Overseas Numbers

We support number porting in many other countries, including Australia. For pricing information for porting of overseas number, please email support@voipline.co.nz, specify the number you would like to port, origination Country and current service provider. We will then provide detailed information for porting procedures for the selected country.

Number porting

Frequently asked questions

  • What is required from me to port a number to VoIPline?
    Everything is quite simple. All you need is to submit an application in customer portal: fill data in fields, e.g. name of the former provider (losing carrier), your account number there and which numbers you want to port to VoIPline. Also, you will need to attach a recent invoice from the losing carrier in any convenient format: image or PDF — it will prove that you actually possess a number(s). That's all, the rest of the work will be done by our porting team.
  • How long does it take to port a number(s) to VoIPline?

    Our porting team works every business day and operates all porting applications they get on the same day but there are some factors that affect the porting speed.

    First, it's required to get a response from the losing carrier: the faster he responds, the faster the porting will be. Also, it depends on the type of the number: geographic, toll-free or mobile — toll-free and mobile are much faster than geographic numbers due to peculiarity of telecommunication systems.

    Overall, average porting time for toll-free and mobile numbers is up to 3 business days, up to two weeks for a single geographic number and up to 4 weeks for a number range.

  • Is there any outage for the number work during the porting?

    No, there's no outage during the porting process. Before the actual port of the number to VoIPline Telecom the number will continue to work with the previous provider. The cutover day usually happens at night to minimise the chance of any disconnections: you wake up and the number already works with a VoIPline Telecom.

    Also, we allow you to add the porting number to your call flow before the cutover day. Configure it for required users, queues, call recordings and so on. Once the porting happens, the number will start working the way you configured it before — it's very convenient.

  • Why a rejection can happen?
    A porting rejection most often happens because of inattention. It is very important to provide all details correctly, without typos and so on. When we will pass the porting information to the losing carrier, he can reject it because of the typo in the account number or phone number. Even though our porting team checks the provided invoice with the data in the application, it's still recommended to double check all details before submissions. This way you can not only reduce time porting but also save money.
Let's talk
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If you have any other questions about the porting process, feel free to contact our support team

Call recording storage

Convenient cloud storage of call recordings

Call recording storage can be configured individually for each 'User' object in the PBX, as well as for each 'Call recording' and 'Conference' objects. For users, you can set whether all incoming or outgoing calls will be recorded, or only those when the user himself or herself wants to record a call or part of a call.

Call recordings can be conveniently searched by a variety of parameters: type of object or call, who or where the call was made, and in what time period. The recordings can be listened to or downloaded immediately. Among other things, if the user has the Webphone set up, he or she can listen to their own call recordings from the call history.

The pricing for cloud storage is configurable and can be changed at any time, and to avoid overpaying, you can set up automatic deletion of old recordings. In addition to cloud storage, you can also receive call recordings to email absolutely free of charge.

Call recording storage pricing

PAYG Pack
$0.00
per month
Subscription breakdown:
Included free minutes
0
Storage charges in excess of free minutes:
Per 1 minute
$0.0096
Value Pack
$9.56
per month
Most popular
Subscription breakdown:
Included free minutes
1000
Storage charges in excess of free minutes:
Per additional 1000 min
$1.91
MAX Pack
$47.82
per month
Subscription breakdown:
Included free minutes
50000
Storage charges in excess of free minutes:
Per additional 10000 min
$9.56
Prices in NZD, excluding GST

Have special requirements?
Let us tailor a solution to suit your needs

We will be happy to give you a call and go through the list of your requirements. Once we understand your needs, we will provide you with a detailed quotation. We can also create custom call plans, integrate with third party systems and customise the setup to create custom solution based on your requirements.
Get a quote

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0800 864 754
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VoIPLine Telecom Limited
Company Reg No.: 6268471|NZBN: 9429046080080|IRD: 122-818-896
Floor 26, 188 Quay Street
Auckland Central, Auckland, 1010
New Zealand
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