Hosted Call Centre Solutions | 14-Day Free Trial

Inbound call campaigns

Support for 0800, GEO and mobile numbers with unlimited inbound channels

Multi-level IVR menus

Support of multi-level call queues

Queue wallboard - presenting live queue information

Unlimited call recording to email

Automated callback request feature

Advanced, feature rich cloud PBX functionality

Call listen and whisper functionality for agent training or quality control

Outbound call campaigns

Highly competitive call rates

User configurable caller IDs

User performance reporting

Unlimited call recording to email

CDR export functionality

Connect third-party dialer solutions via SIP trunk

Call listen and whisper functionality for agent training or quality control

Use our Hosted PBX or SIP Trunking service together with low call centre rates

Hosted PBX
Call Centre Edition
SIP Trunks
for Call Centres

Included value

^$17^.95

per user/per month

Subscription breakdown:

New Zealand phone number

$ 1.00

User license

$ 3.80

SIP or MS Teams device license

$ 3.15

Call plan subscription

$ 10.00

$ 17.95

Call rates:

Includes up to $10 of NZ and AU call value, up to 667 min to landlines or 200 min to mobiles

Excess call rates:

New Zealand & AU local & national

1.5¢ /min

New Zealand & AU mobile

5¢ /min

New Zealand 0800: Free

Free

Critical information summary

All prices are in NZ Dollars, exclude GST. Prices shown are 'per minute', rated in one second increments.

FREE: Activation
FREE: Advanced features

New Zealand service
infrastructure

High call volumes?

We love competing! Give us a call, tell us your call volumes
and we will provide you with an unbeatable offer.

SIP Line
Included value

^$10^.00

per channel/per month

Call rates:

Includes up to $10 of NZ and AU call value, up to 667 min to landlines or 200 min to mobiles

Excess call rates:

New Zealand & AU local & national

1.5¢ p/min

New Zealand & AU mobile

5¢ p/min

New Zealand 0800: Free

Free

Additional inbound channels:
$1.50 per channel / per month

Critical information summary

All prices are in NZ Dollars, exclude GST. Prices shown are 'per minute', rated in one second increments.

FREE: Activation
FREE: Advanced features

New Zealand service
infrastructure

High call volumes?

We love competing! Give us a call, tell us your call volumes
and we will provide you with an unbeatable offer.

Designed with
ease of use in mind

Designed with ease of use in mind, mPBX allows you to have full control of complex call flow scenarios with easy to understand block diagram. While the billing portal allows you to order phone numbers and licenses and get it instantly activated.

You are now in true control of your business communications.

Full feature set available

Advanced reporting including statistics about inbound and outbound calls per agent

Customisable outbound caller IDs

Use softphones or desk phones

Easily scalable — pay for what you use

Call recording

IVR Menus

Call queues

Location independent — agents can be anywhere in the world

Call listen and whisper functionality for agent training or quality control

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Number Porting

Keep your existing number

Porting your number to VoIPLine Telecom gives you the flexibility to move anywhere while still keeping thesame number.
We support number porting from all New Zealand carriers.
Number belongs to you and can also be ported away to any other provider.

In order to start your Number Porting application please sign into your account and click Porting TAB or sign up for your 14-day free trial

Local and Mobile Number Porting

Simple porting (any carrier)

Porting from any carrier$ 10 p/number

Resubmission fees:
Rejection fees $ 10 p/number

Mobile number porting (any carrier)

Porting from any carrier$ 22 p/number

Resubmission fees:
Rejection fees $ 22 p/number

Note: You can bring your current local number to VoIPLine. You should be aware that when a number is ported any associated service(s) with the number could be disconnected, thus you may want to check with the current service provider if you are unsure of the affect porting will have on any service(s) you still need. Once the porting is complete, we recommend you to get in touch with your previous service provider to ensure that you will no longer be billed for any of the services that you previously used.
If you have any linked numbers associated with the number you wish to port then please contact your current provider and inquire the detachment of those from your number or a cancellation. You can however also port the additional lines over to us if that is necessary. Please note that the porting process will be rejected if you try to port a number that is still linked to another number that is not being ported, which will also cause delays.
If incorrect information is supplied on the porting application and your porting is rejected, resubmission fees will apply.
Prices in NZD ex GST;

0800 Number Porting

Porting to VoIPLine from another carrier$ 10

Porting out from VoIPLine to another carrierFree

Resubmission fees:
0800 rejection $ 10 p/number

Note: If incorrect information is supplied on the porting application and your porting is rejected, resubmission fees will apply. Information about available monthly hosting plans is published here.
Prices in NZD ex GST;

Porting of Overseas Numbers

We support number porting in many other countries, including Australia. For pricing information for porting of overseas number, please email support@voipline.co.nz, specify the number you would like to port, origination Country and current service provider. We will then provide detailed information for porting procedures for the selected country.

Porting of Overseas Numbers

Number porting

Frequently asked questions

What is required from me to port a number to VoIPline?

Everything is quite simple. All you need is to submit an application in customer portal: fill data in fields, e.g. name of the former provider (losing carrier), your account number there and which numbers you want to port to VoIPline. Also, you will need to attach a recent invoice from the losing carrier in any convenient format: image or PDF — it will prove that you actually possess a number(s). That's all, the rest of the work will be done by our porting team.
How long does it take to port a number(s) to VoIPline?

Our porting team works every business day and operates all porting applications they get on the same day but there are some factors that affect the porting speed.

First, it's required to get a response from the losing carrier: the faster he responds, the faster the porting will be. Also, it depends on the type of the number: geographic, toll-free or mobile — toll-free and mobile are much faster than geographic numbers due to peculiarity of telecommunication systems.

Overall, average porting time for toll-free and mobile numbers is up to 3 business days, up to two weeks for a single geographic number and up to 4 weeks for a number range.
Is there any outage for the number work during the porting?

No, there's no outage during the porting process. Before the actual port of the number to VoIPline Telecom the number will continue to work with the previous provider. The cutover day usually happens at night to minimise the chance of any disconnections: you wake up and the number already works with a VoIPline Telecom.

Also, we allow you to add the porting number to your call flow before the cutover day. Configure it for required users, queues, call recordings and so on. Once the porting happens, the number will start working the way you configured it before — it's very convenient.
Why a rejection can happen?

A porting rejection most often happens because of inattention. It is very important to provide all details correctly, without typos and so on. When we will pass the porting information to the losing carrier, he can reject it because of the typo in the account number or phone number. Even though our porting team checks the provided invoice with the data in the application, it's still recommended to double check all details before submissions. This way you can not only reduce time porting but also save money.

Let's talk

Cloud-hosted call centre solutions

Advanced reporting

Inbound call campaigns

Outbound call campaigns

Use our Hosted PBX or SIP Trunking service together with low call centre rates

High call volumes?

High call volumes?

Designed with
ease of use in mind

Reliability is our top priority. 99.9% SLA Guaranteed uptime

Call centres

Frequently asked questions

We also offer the following services to cover your most demanding requirements

0800 numbers

International inbound
phone numbers

Voice Artist

Number Porting

Signup for your 14-day free trial

Cloud-hosted call centre solutions

Advanced reporting

Inbound call campaigns

Outbound call campaigns

Use our Hosted PBX or SIP Trunking service together with low call centre rates

High call volumes?

High call volumes?

Designed with ease of use in mind

Reliability is our top priority. 99.9% SLA Guaranteed uptime

Call centres

Frequently asked questions

We also offer the following services to cover your most demanding requirements

0800 numbers

International inboundphone numbers

Voice Artist

Number Porting

Get your FREE account today and try it for yourself

Number Porting

Keep your existing number

Local and Mobile Number Porting

Simple porting (any carrier)

Mobile number porting (any carrier)

0800 Number Porting

Porting of Overseas Numbers

Porting of Overseas Numbers

Number porting

Frequently asked questions

Designed with
ease of use in mind

International inbound
phone numbers

Get your FREE account
today and try it
for yourself