Hosted Call Centre Solutions | 14-Day Free Trial

Use our Hosted PBX or SIP Trunking service
together with low call centre rates

Hosted PBX
Call Centre Edition
SIP Trunks
for Call Centres

Call Centre A

^$39^.45

per user/per month

Subscription breakdown:

New Zealand phone number

$ 1.15

User license

$ 4.50

SIP or MS Teams device License

$ 3.80

Included call value

$ 30.00

$ 39.45

Call rates:

New Zealand Local & STD calls

1.85c

p/min

New Zealand mobile calls

8.0c

p/min

Call Centre B

^$69^.45

per user/per month

Most popular

Subscription breakdown:

New Zealand phone number

$ 1.15

User license

$ 4.50

SIP or MS Teams device License

$ 3.80

Included call value

$ 60.00

$ 69.45

Call rates:

New Zealand Local & STD calls

1.8c

p/min

New Zealand mobile calls

7.6c

p/min

Call Centre C

^$99^.45

per user/per month

Subscription breakdown:

New Zealand phone number

$ 1.15

User license

$ 4.50

SIP or MS Teams device License

$ 3.80

Included call value

$ 90.00

$ 99.45

Call rates:

New Zealand Local & STD calls

1.7c

p/min

New Zealand mobile calls

6.9c

p/min

Prices NZD inc GST
Critical information summary (CIS)

View our international call rates

FREE: Activation
FREE: Advanced features

New Zealand service
infrastructure

Unused call value will be rolled over to next month and does not expire.
Unused call value cannot be transferred to any other user and is zeroed out if call plan is changed.
Per second billing for all NZ destinations. Three decimal points rounding precision.

Designed with ease of use in mind, mPBX allows you to have full control of complex call flow scenarios with easy to understand block diagram. While billing portal allows you to order phone numbers and licenses and get instantly activated. You are now in true control of your business communications.

Full feature set available
Advanced reporting including statistics about inbound/outbound calls per agent
Customisable outbound caller IDs
Use softphones or desk phones

Easily scalable - Pay for what you use
Call recording
IVR Menus
Call Queues
Location independent - Agents can be anywhere in the world

View all mPBX features

Statistical Call Reports

Inbound Call Reports

You can select date range and generate report about all inbound calls going to your business.

You will see statistics about how many calls were answered or missed, where those calls were coming from by caller ID. You can also save generated report as PDF or CSV for further analysis.

Outbound Call Reports

You can select date range and generate report about all calls made by your business.

You will see statistics about how many calls were made, how many were answered, busy or no answer. Destination prefixes (e.g. calls to 643 – Christchurch or 649 - Auckland etc); You can also save generated report as PDF or CVS for further analysis.

Daily Call Distribution

Daily call distribution that shows you statistics about the number of inbound and outbound calls made on each day for the reporting period. Information includes busy and no answer calls statistic, so that you can analyze the busy time periods and identify peak days for your business.

Hour of Day Call Distribution

Hour of day call distribution shows the number of inbound and outbound calls made on each hour for the selected date period so that you can analyze the busiest time of day for your business, see when you’ve shortage of staff to handle calls and when it is a quiet time of the day.

Monthly Call Volume

Monthly call distribution that shows you statistics about the number of inbound and outbound calls made on each month for the reporting period. Information includes busy and no answer calls statistic, so that you can analyze the busy time periods and identify peak months for your business.

Reliable connectivity for your onsite phone system or dialer

Call plans listed below are better suited to businesses that make a lot of calls with very short duration. You are free to choose any call plan for your business, but if you run a call centre or a business where most of your calls are very short - you will be better of with paying per minute rather than per call. Please note that prices below are per minute, but rated per second.

^$2^.95 inc GST
NZD

Per channel per month
Guaranteed high quality caller ID enabled routes

Call Plans

inc GST

New Zealand landlines Price per minute Rated per second

New Zealand mobiles Price per minute Rated per second

0800 outbound Price per minute Rated per second

Minimum monthly spend to New Zealand
destinations

SIP 1000 Call Centre

1.85 ¢ _p/min

8.0 ¢ _p/min

free

^$1000^.00

SIP 1500 Call Centre

1.8 ¢ _p/min

7.6 ¢ _p/min

free

^$1500^.00

SIP 2000 Call Centre

1.75 ¢ _p/min

7.2 ¢ _p/min

free

^$2000^.00

SIP 2500 Call Centre

1.70 ¢ _p/min

6.9 ¢ _p/min

free

^$2500^.00

High call volumes?

We love competing! Give us a call, tell us your call volumes
and we will provide you with unbeatable offer.

SIP Trunk Critical Information Summary

International Call Rates. Overseas rates are per minute, and being charged in 1 minute increments.
Any unused call credit will expire each month at the end of your billing cycle.
Per second billing to NZ destinations. Three decimal point precision.
Prices are NZD inc GST.

Number Porting

Keep your existing number

Porting your number to VoIPLine Telecom gives you the flexibility to move anywhere while still keeping thesame number.
We support number porting from all New Zealand carriers.
Number belongs to you and can also be ported away to any other provider.

In order to start your Number Porting application please sign into your account and click Porting TAB or sign up for your 14 day free trial

Local Number Porting

Simple porting (any carrier)

Porting from any carrier$ 23

Monthly hosting fee (per number per month)$ 1.15

Resubmission fees:
Rejection fees $ 13 p/number

Note: You can bring your current local number to VoIPLine. You should be aware that when a number is ported any associated service(s) with the number could be disconnected, thus you may want to check with the current service provider if you are unsure of the affect porting will have on any service(s) you still need. Once the porting is complete, we recommend you to get in touch with your previous service provider to ensure that you will no longer be billed for any of the services that you previously used.
If you have any linked numbers associated with the number you wish to port then please contact your current provider and inquire the detachment of those from your number or a cancellation. You can however also port the additional lines over to us if that is necessary. Please note that the porting process will be rejected if you try to port a number that is still linked to another number that is not being ported, which will also cause delays.
If incorrect information is supplied on the porting application and your porting is rejected, resubmission fees will apply.
Prices in NZD inc GST;

0800 Number Porting

Porting to VoIPLine from another carrier$ 33

Porting out from VoIPLine to another carrierFree

Resubmission fees:
0800 rejection $ 13

Note: If incorrect information is supplied on the porting application and your porting is rejected, resubmission fees will apply. Information about available monthly hosting plans is published here.
Prices in NZD inc GST;

Porting of Overseas numbers

We support number porting in many other countries, including Australia. For pricing information for porting of overseas number, please email support@voipline.co.nz, specify the number you would like to port, origination Country and current service provider. We will then provide detailed information for porting procedures for the selected country.

For Call Centres

Building your own call centre? You've come to the right place!

Hosted
mPBX

SIP
Trunking

Professional
assistance

Use our Hosted PBX or SIP Trunking service
together with low call centre rates