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Cloud-hosted call centre solutions

Call centre productivity tools, instantly available.

Launch your call campaigns with ease and measure performance with advanced reporting.

Integration with MS Teams Unified Communication
Advanced API support for integration with third-party systems: REST, Webhooks

Advanced reporting

Call queue statistics: answered, missed, timed out calls

User performance: inbound vs outbound calls, avg. call length, total call duration, number calls made/answered, missed calls

Call volumes statistics

Hourly call distribution

Inbound calls by caller ID

Outbound calls by dialed prefix

Inbound call campaigns

Support for 0800, GEO and mobile numbers with unlimited inbound channels

Multi-level IVR menus

Support of multi-level call queues

Queue wallboard - presenting live queue information

Unlimited call recording to email

Automated callback request feature

Advanced, feature rich cloud PBX functionality

Call listen and whisper functionality for agent training or quality control

Outbound call campaigns

Highly competitive call rates

User configurable caller IDs

User performance reporting

Unlimited call recording to email

CDR export functionality

Connect third-party dialer solutions via SIP trunk

Call listen and whisper functionality for agent training or quality control

Use our Hosted PBX or SIP Trunking service together with low call centre rates

Included value
$17.95
per user/per month
Subscription breakdown:
New Zealand phone number
$ 1.00
User license
$ 3.80
SIP or MS Teams device license
$ 3.15
Call plan subscription
$ 10.00
$ 17.95
Call rates:

Includes up to $10 of NZ and AU call value, up to 667 min to landlines or 200 min to mobiles

Excess call rates:
New Zealand & AU local & national
1.5¢ /min
New Zealand & AU mobile
5¢ /min
New Zealand 0800: Free
Free

Critical information summary

All prices are in NZ Dollars, exclude GST. Prices shown are 'per minute', rated in one second increments.

FREE: Activation
FREE: Advanced features

New Zealand service
infrastructure

High call volumes?

We love competing! Give us a call, tell us your call volumes
and we will provide you with an unbeatable offer.

Contact us
SIP Line
Included value
$10.00
per channel/per month
Call rates:

Includes up to $10 of NZ and AU call value, up to 667 min to landlines or 200 min to mobiles

Excess call rates:
New Zealand & AU local & national
1.5¢ p/min
New Zealand & AU mobile
5¢ p/min
New Zealand 0800: Free
Free
Additional inbound channels:
$1.50 per channel / per month

Critical information summary

All prices are in NZ Dollars, exclude GST. Prices shown are 'per minute', rated in one second increments.

FREE: Activation
FREE: Advanced features

New Zealand service
infrastructure

High call volumes?

We love competing! Give us a call, tell us your call volumes
and we will provide you with an unbeatable offer.

Contact us

Designed with
ease of use in mind

Designed with ease of use in mind, mPBX allows you to have full control of complex call flow scenarios with easy to understand block diagram. While the billing portal allows you to order phone numbers and licenses and get it instantly activated.

You are now in true control of your business communications.

Full feature set available

Advanced reporting including statistics about inbound and outbound calls per agent

Customisable outbound caller IDs

Use softphones or desk phones

Easily scalable — pay for what you use

Call recording

IVR Menus

Call queues

Location independent — agents can be anywhere in the world

Call listen and whisper functionality for agent training or quality control

Reliability is our top priority. 99.9% SLA Guaranteed uptime



Find out why our
customers like us
Current Service Status
000
%

uptime
Independently monitored
by Hyperspin.com,
one of the leading independent network
monitoring services with advanced reporting &
notification systems.

Call centres

Frequently asked questions

Let's talk
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We also offer the following services to cover your most demanding requirements

0800 numbers

0800 numbers

Visit 0800 page

A professional image
does not have be expensive.
Get your toll free number today!

International inbound phone numbers

International inbound
phone numbers

View more info

Connect phone numbers from over 50 countries around the world. Make it easier for your overseas customers to reach you.

Voice Artist

Voice Artist

View more info

Impress your clients with
professionally recorded greetings.

Number Porting

Number Porting

View more info

Number porting supported.
Keep your existing phone number
wherever you go.