For Call Centres

“We are very happy with our two office setup (18 handsets, 2 office + 3 remote workers). VOIPline setup all of our Yealink handsets before shipping them to us. They also assisted with the more complex task of multiple accounts, different ringtone & caller ID. The PBX interface is a breeze to use and allows complex call flow even for a small business like ours. I also like the transparent billing flexibility & reporting. Being able to setup call plans for each user depending on their call volume is great. Call quality to local, national and mobile has been very clear and superior to our current LG Spark phones. We have not made any international calls, so I can’t comment on the quality. We tested our connection via TPG fibre (main office), NBN-FTTP (second office), low bandwidth ADSL (remote user), Optus cable (temporary remote user) and satellite (west Qld remote user). All connections required plugging the phone into the network port on the internet modem or router and waiting 30 seconds for it to initialise. Support response times are either immediate or waiting on hold for a few minutes. Most of our contact has been via chat session, but where appropriate a voice call is made. Our call volume is not huge, but our line rental and equipment hire from Spark dominated our bill. Moving premises just adds to the lines and diversions you have to pay for to keep your number. Buying the handsets (Yealink T46) outright & switching to VOIPline will pay for themselves within 12 months. I normally don’t gush in reviews, but VOIPline has been a breath of fresh after many years of dealing with Spark. I recommend buying two handsets and make use of the trial period to see if it works for you.”

Charlie Wilson - 17 Oct 2019 -