Hosted PBX

mPBX

Frequently asked questions

• What is a hosted PBX phone system?
  Hosted PBX phone system is a service provided online via internet. It allows to connect special internet phones (VoIP phones) and make/receive phone calls. Hosted PBX also allows configuration of call-flow features to route calls using predefined rules to the required user/extension. VoIPLine Telecom provides an extensive feature set free of charge, including popular features like time of day call routing, voicemail to email, call queues, follow me, voice menus, call recording and much more.
• What is the meaning of hosted PBX?
  Cloud PBX. IP telecommunications. Virtual office phone system. There are plenty of names for this technology in the telecommunications industry. PBX Stand for “Private Branch Exchange” and in the past allowed communications within one building or office. Modern telephony service use internet to transmit voice and PBX can be hosted in the data centre or in the cloud. It is basically a set of equipment and software that allows advanced call routing functionality.
• How does a hosted PBX work?
  PBX stands for Private Branch eXchange. In the past, due to a limited number of phone lines being connected to a building, the primary function of PBX was to allow internal calls between system users and for connection of more phones to the system than lines available. Lines were effectively shared among users via PBX. Modern technology nowadays using VoIP does not require traditional PSTN lines and uses data links instead. PBX is still widely used, although its primary function is now to improve call handling and user performance via advanced call routing features. Modern cloud PBX is effectively software that controls digital voice data.
• How does hosted telephony work?
  Hosted PBX is based on Voice over IP. In simple terms, your voice is encoded by the phone and transmitted via the internet to the server with cloud PBX Software. Hosted PBX server in turn can perform various tasks with the routing of your call and then pass it to upstream carriers for connection to the dialled destination. Most modern carriers connect to each other using IP data links. This allows for better quality of sound, more security and reliability.
• What is unified communications?
  Unified communications is a set of tools that allow for more efficient communication within your team using various communication channels. Those can be chat, video calls, screen sharing sessions, conference calls, emails, sending files to each other, using various devices to communicate. With hosted PBX, you will be able to use part of the unified communication tools like video calls, conference calls, email notifications. You can also look at our MS Teams integration options to allow additional Unified communication channels like chat, screen sharing, file transfer and more.
• Do I need internet and how fast?
  VoIP (Voice over IP) requires data connection between your premises and our servers. In most cases it would be public internet. However you only need a tiny amount of bandwidth – connection speed in order to use VoIP. Each channel requires 80Kbps (0.08 Mbps), or using compressed codec even smaller – 0.03 Mbps. Quality of VoIP will highly depend on the reliability of your internet connection. It does not have to be very fast, but it must be reliable and stable. We also recommend using dedicated internet link for setups with over 5 phones.
• What happens if my internet goes down?
  We have multiple solutions that can make sure you can continue to receive calls even when your internet goes down. You can have calls diverted to your mobile phone if you are offline, this way you can continue to receive calls without any internet. You can also have multiple internet connections for redundancy so if one connection fails you can continue to use the other.
• What is the quality like?
  Simply speaking – it is better than using traditional phone lines. We use G722 (High Definition Voice Codec). Connection will be crystal clear and better compared to normal PSTN services. Also, unlike many other services, all our equipment is hosted locally, meaning that there will be no delays in voice transmission.
• Is it reliable?
  Our systems are optimized for reliability, not price. We guarantee 99.9% SLA backed uptime on all our systems. All parts of the system are fully redundant, meaning that there is no single point of failure. This is not just words. We use independent monitoring company called hyperspin.com to monitor our server uptime. Visit our system uptime page.
• How do the call plans work?
  All our call plan pricing are based ‘per user’. Each user is linked to its own call plan. Single user can have more than one SIP device. Therefore if you want to have two phones, you would need to sign up for two users with one sip device for each user. If you have one user and two sip devices - you can only use one phone at one time. There is no ‘phone lines’ in VoIP. Instead there are: SIP devices, Users, Inbound phone numbers. Inbound phone numbers – are normal phone numbers people can dial. We don’t limit the number of simultaneous inbound calls you can receive on your phones for New Zealand numbers.
• Do you have references?
  We have client testimonials on our testimonials page.
• Where are you based?
  Our offices located in Westport, New Zealand and in Melbourne, Australia. All sales and support is handled by our highly trained staff.
• Can I port my number in or out?
  Almost all New Zealand telephone numbers can be ported into our system. Any New Zealand numbers that we provide or are ported into our service can be ported to another provider as the number is active and gaining provider is willing to take on the number.
• What does PSTN mean?
  PSTN stands for Public Switched Telephone Network. It is a term used to describe traditional copper phone lines. PSTN services are dying off nowadays due to new VoIP based technology.
• Can I use my landline phone with VoIP?
  Your older handset can be used with VoIP via special device called ATA (Analog telephone adapter). Adapter will convert analog signals sent by your phone into IP traffic that can be transmitted over the internet. However, we recommend using special phones like Yealink for the full experience of VoIP as it gives you an additional range of great features and greatly improves the quality of calls.
• How does VoIP work for small business?
  VoIP technology allows small business to benefit from call routing features previously available exclusively to large corporations due to high price associated with complex onsite PBX systems. Today technologies allow small business owners to greatly improve their call handling by using features like multiple simultaneous calls on the same phone number, call distribution using various rules, ability to answer calls from anywhere you can get access to internet. It is also significantly cheaper compared to older PSTN or ISDN phone lines.