Queue wallboard allows you to monitor the status of your call queues in real time.
You can see how many callers are waiting in each of your call queues, how many agents are on call, average wait time for each queue, number of missed and answered calls.
Queue wallboard will give your agents live information about call loads and will allow them to adjust their time spent on call.
Management will be able to monitor performance of agents in real time and to make necessary changes in the staff allocation to each of the call queues.
As with any other of our features, there is nothing extra to pay for this new feature.