Dear visitor,
VoIPLine Telecom uses latest technologies in web development. Unfortunately your web browser is not supported and some parts of our web site may not be displayed correctly. Below are links to the latest versions of Google Chrome, Mozilla Firefox and MS Edge browser.

VoIPLine Telecom Support

2.2.4 Update

  • Webphone:
    • Added 10 new ringtones and also updated the default one:
      • ‘Settings’ tab > ‘Sound’ section > Ringtone.
    • You can now configure the default tab when you load the Webphone:
      • ‘Settings’ tab > ‘General’ section > Default tab.
    • Notification of a new voicemail message now appears in real time.
    • Added a 'Reload' button for desktop apps. It is located in the drop-down menu in the top right corner. 
    • The contacts will now have fixed colours. The colour depends on the first letter of the contact name. Previously, the colours were different for each load. 
    • If you logged a call in CRM and left a note during the call, when you load CRM for a call from call history, the message will be shown. Call notes are stored in the Webphone only during the active session. 
  • PBX: updated the ring time rules for user devices, as well as for queue and ring group:
    • The previous default ring time was 30 seconds, now it is 60 seconds.
    • Minimum ring time is now 10 seconds.
    • For existing users, as well as queue and ring groups:
      • If a ring time was 30 seconds, it became 60 seconds. 
      • If a ring time was less than 10 seconds, it is now 10 seconds. 
  • ‘Billing’ tab > ‘Rates search’ section:
    • Added more information about outgoing call rates.
    • And now the full list of rates can be sent to any admin or third party email.
support guy

A quick search will help you find answers to most questions.
If you are unable to find a solution please send a request to