There are two types of billing accounts supported, Pre-Paid and Post-Paid. By default, all accounts are on Pre-Paid billing terms, and if a Post-Paid billing is required you will need to send a request to our Zendesk Chat at the bottom right corner.
You will have the ability to check the billing type from your customer portal under the 'billing' tab.
With a Pre-Paid billing, your account balance MUST have a positive balance on it in order for services to remain in an active state. If your account balance drops into a negative balance, inbound and outbound calls will NOT work and you will need to top up your account balance. As soon as your account is topped up you will receive a tax invoice.
With a Post-Paid billing, you will have a credit limit assigned to your customer billing account based on the security deposit that is requested. You will receive a tax invoice on the 1st of each month for the previous months subscriptions and usage with 14-day payment terms.
Converting your billing from Pre-Paid to Post-Paid will require a refundable security deposit so we can assign your account a line of credit. The security deposit requested will be determined based on your monthly service and call charges. To make the switch to Pre-Paid you will need to send a request to our Zendesk Chat at the bottom right corner, for the security deposit invoice to be raised and once paid your account to be updated and the credit limit assigned to your account.