At the end of this article, you will be able to run and analyse reports based on the outbound destinations dialled. Should you need any assistance, feel free to contact our support department.
Running outbound call reports
Once you have logged into your customer portal, select the reports tab and click on the outbound calls by dialled number option from the sub-menu located on the left.
On this screen, you will be able to set filters according to your requirements. You have the option to adjust the date range, filter based on a sub-account number assigned to users, limited the report to a specific outbound caller ID, and also match the outbound destination or prefix dialled by a number of digits. When you have selected the filters to match your requirements press the apply filter button and the results will be returned in the bottom window.
We will now cover an example of running a report to filter the most popular Australian outbound destinations dialled. Select your main company number and set the matching digits to 3, if this was for the alternative destination you would need to adjust the digits to cover the local prefix, for example, 6 for the UK local area code. The filtered report will outline the totals for the 3 digit destinations dialled, the total cost, quantity of calls and the call duration figures. On top of this, if you have a large outbound call volume to a specific destination, as an example Australian mobile 614, and you wish to locate which user is responsible, you would simply adjust the account code filter until you found your match. The screenshot below outlines a visual representation of this reporting example.
Exporting filtered reports
To save your filtered reports to a PDF or CSV you will need to select your filters, apply the configuration and press the save report drop-down button. Select your required report type and wait until the report has completely downloaded, please note that depending on the size of your report this process can take up to 5 minutes. It is also essential to make sure you have applied your filter before the report is exported.
Configuring automatic daily reporting
From within your customer portal, you have the option to email a daily report for outbound call statistics, to a single or multiple administrators. Click on the daily reporting button and from here add the administrator(s) you would like to receive the daily report, tick the outbound calls by dialled number option and save. Should you wish to add administrators or update the email address please follow the link.
Watch this in action
The video below will show you a visual representation of the areas covered throughout this knowledge base guide.