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At the end of this article, you will be able to enable your Microsoft Teams users the functionality to communicate with Skype users. Should you need any assistance, feel free to contact our support department.


Enable external communication

Log into your Microsoft 365 portal as a global administrator, select all admin centres from the menu on the left, followed by the Teams icon. 



Next, select Org-wide settings and then the External access option. The final step is to enable both Skype options to allow two-way communication with Microsoft Teams and the Skype platform. 


Please note, in some rare cases it can take up to 48 hours for the changes in Microsoft 365 settings to go live. 


Chat and call Skype users

Once Skype communication has been enabled, open your Mircosoft Teams application and search for your Skype contact name or email address in the chat bar. Allow a few seconds for the entry to display and click on the external contact. 


Clicking on the external contact will allow you to open up a new chat session with the external Skype user, from the same chat session you will be able to place a voice and video call to the same Skype user.


Watch this in action