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VoIPLine Telecom Support

How to create and manage support tickets


At the end of this article, you will not be able to create support tickets regarding any questions or problems you might be facing through your customer portal but also check the status of your current tickets and get your issues resolved. Should you need any urgent assistance, feel free to contact our support department.

How to create new support tickets

  • Log into your customer portal, select the support tab and click on support tickets
  • Then, click the new ticket

  • Next, you will be required to add the subject of your new ticket and details of the issue(s) you are facing
  • You can add the supporting documents or the pictures/screenshot of your issue(s) and click on create a new ticket to submit your request

How to check status of your support tickets

Once you ticket is submitted, the support team will respond to you within one business day. You can find status of all of your new and old tickets under your tickets section.

  • All submitted tickets can be sorted on the basis of their status
  • In your ticket section, you will also be able to find important information such as ticket ID and last activity

  • If the support team has actioned your ticket and they have requested more information regarding your issue(s), you can simply respond to your ticket by adding comment (along with supporting document, if required)

  • Otherwise, if the issue has been resolved to your satisfaction, you may close your ticket by clicking on the close ticket button

Important Note: In case you need urgent assistance, call the support team — please note that additional charges may apply for support outside of business hours.

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